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  • Have more questions?
    Contact our team anytime at info@instabeat.com

  • What happened to Instabeat?

    We made the difficult decision to stop developing our product as of today.

    Your Instabeat device will keep working with the iOS app until December 30, 2020. After this date you will still be able to use the device without the app.

    Please read the full update on our blog: http://myinstabeat.com/2020/06/05/farewell-swimmers/

  • Will my Instabeat keep working?

    Your Instabeat device will keep working with the iOS app until December 30, 2020. After that date, you will be able to use the device alone without the app.
    You will still be able to:
    - You will still be able to charge your device.
    - While you swim, you will still be able to see in real-time the colors you set to your heart rate zones.
    You will no longer be able to:
    - Sync your workout and analyze your data
    - Change your heart rate zones using the app
    - Change your light brightness using the app

  • Will you be updating the iOS app?

    Unfortunately not, we have stopped all developments related to current and future products. The iOS app will remain functional as is, and live on the App Store until December 30, 2020. After this date, you will still be able to swim your Instabeat device without the app.

  • Can the Instabeat device work without the app?

    You can still swim with your Instabeat and experience the real-time colored lights without having access to the app. However you will not be able to:

    - Configure your own heart rate zones (the default are set to X Y Z)
    - Configure the light brightness
    - Sync your data post-workout

  • Are you still developing the Android app?

    Unfortunately not, we have stopped all developments related to current and future products.

  • I am having technical issues with my Instabeat

    Please check all our troubleshooting tips in the Technical Help center here: https://instabeat.com/apps/help-center

  • Can I return my Instabeat?

    Unfortunately not, we cannot accept any returns or process any refunds at this time. We're really sorry about this, and can't thank you enough for your support and understanding.

  • Can I still buy an Instabeat?

    We have stopped all sales as of right now.

  • Can I download my heart rate data?

    Yes! Your heart rate data can be downloaded in a csv format once you sync your session to the app

  • What features do I see in real-time while swimming?

    During your swim, Instabeat shows you a color representing your heart rate training zone. You can customize the zones on your mobile app dashboard to have a completely personalized experience.
    - Blue for the fat burning zone (55-75% of your maximum heart rate)
    - Green for fitness (75-85% of your maximum heart rate)
    - Red for maximum performance (85%+ of your maximum heart rate)

  • Which phones is Instabeat compatible with?

    Instabeat is compatible with iPhones 5 and newer, and iPad Air 3 and newer. We unfortunately do not support Android phones or tablets, and do not have a PC interface

  • Can I use Instabeat with my own goggles?

    Yes! Instabeat is compatible with most goggles on the market, all lens colors, single or double straps.
    Keep in mind every head shape is a little different, we recommend you try Instabeat with your own goggles first. Below are the goggles with the best success rate in our testing:

    Low Profile goggles:
    - Speedo Vanquisher (highest success rate)
    - Michael Phelps Xceed
    - TYR Velocity

    High Profile goggles:
    - Speedo Biofuse
    - Arena imax
    - TYR Nest Nano

    Instabeat is not compatible with the following:
    - Masks
    - Diamond-shaped (or non-oval shaped) lenses
    - Swedish goggles (50% success rate)

  • What are your top recommended goggles to use with Instabeat?

    Every head size and shape is very different, in addition to goggles being different. The fitting is a really personal experience, and we recommend trying your own goggles first.

    Below are the goggles that have the best success rate:

    Low Profile goggles:
    - Speedo Vanquisher (highest success rate)
    - Michael Phelps Xceed
    - TYR Velocity

    High Profile goggles:
    - Speedo Biofuse
    - Arena imax
    - TYR Nest Nano

    Instabeat is not compatible with:
    - Masks
    - Diamond-shaped (or non-oval shaped) lenses
    - Swedish goggles have a 50% success rate

  • What features do I see on the mobile app dashboard?

    After your workout, you can wirelessly sync your data to see detailed analytics of your swim.

    Summary view:
    - Total distance
    - Total number of laps
    - Swim duration
    - Total heart beats

    Detailed analysis view:
    - Heart rate curve, 1 data point per second
    - Stroke type for each lap
    - Laps overlayed on the heart rate curve
    - Zoom and selector for interval analysis
    - Lap times

  • Does Instabeat work in open water swimming?

    Instabeat will measure your heart rate in open water swims and show you real-time training zone feedback. We recommend adjusting the light brightness on the app for sunny/dark environments.
    Instabeat does not measure the distance or the strokes for open water swims. When you sync your workout on the mobile app, you will be able to input the distance manually, and see your detailed heart rate curve.

  • More questions?

    Please send us an email to: info@instabeat.com. Our response time might be slow since we no longer have full-time team members. Thank you for your understanding.